Privacy policy

Who we are

RAAH is a Karachi-based streetwear brand operating the online store at www.raahpk.com. This policy explains what information we collect when you browse or order from us, how we use it, and the choices you have. By using the site you agree to the practices described here.

Information we collect

Order information: when you place an order we collect your name, phone number, delivery address, city, and (if provided) email address, along with the items you purchased.

Newsletter: if you subscribe, we store your email address so we can send you drops, restocks, and offers. You can unsubscribe at any time.

Support messages: if you contact us, we keep the conversation so we can resolve your query.

Analytics and advertising data: only after you accept cookies on our banner, Google Analytics, Meta (Facebook) Pixel, and TikTok Pixel collect usage data such as pages viewed, device type, and approximate location. If you decline, these tools never load.

How we use your information

To process and deliver your order, including confirmation calls or messages for Cash on Delivery orders before dispatch.

To provide customer support, handle exchanges, and coordinate courier pickups.

To understand how the store is used and measure our marketing, only where you have consented to analytics cookies.

To send marketing emails only if you subscribed to the newsletter. We do not send marketing SMS or emails without your consent.

Cookies

On your first visit we show a consent banner. Essential functionality such as your shopping cart works without tracking cookies. Analytics and advertising scripts (Google Analytics, Meta Pixel, TikTok Pixel) load only if you choose Accept. Your choice is saved on your device and you can clear your browser data at any time to be asked again.

Who we share information with

Courier partners receive your name, phone number, and delivery address so they can deliver your order.

Service providers that host our website, database, and email systems process data on our behalf.

Analytics and advertising platforms (Google, Meta, TikTok) receive usage data only after your consent, as described above.

We never sell your personal information, and we do not share it with anyone except as needed to run the store or as required by law.

Data retention and security

Order records are kept as long as needed for business operations, accounting, and legal requirements. Access to customer data is restricted to authorised RAAH staff, and the site is served over HTTPS with security headers enabled.

Your rights

You can ask us to show, correct, or delete the personal information we hold about you, or to stop contacting you for marketing. Email us at info@raahpk.com and we will respond as soon as possible.

Contact

RAAH — Bahria Complex 1, Karachi, Pakistan. Email: info@raahpk.com. Phone/WhatsApp: +92 343 2378572.

We may update this policy from time to time; the latest version will always be on this page.