Delivery
& Returns
Nationwide delivery across Pakistan with advance payment by bank or JazzCash. Delivery charges are shown at checkout.
Delivery
RAAH delivers nationwide across Pakistan through courier partners. Orders are usually dispatched within 1–2 working days of confirmation and arrive within 3–5 working days in Karachi, Lahore and Islamabad, and 5–7 working days elsewhere. Any delivery charge is shown at checkout before you place the order, and the exact timeline is confirmed on your order confirmation.
Payment options
All orders are paid in advance by bank transfer to Meezan Bank or by JazzCash; the account details are shown at checkout. Cash on Delivery is not available. Enter the transaction ID and upload the payment screenshot at checkout; we verify it, confirm your order by email and then dispatch. Please keep your phone reachable so the order is not held.
Exchanges
Need a different size? Message RAAH support on WhatsApp within 7 days of delivery with your order number. The item must be unworn, unwashed and in its original packaging with tags attached. We confirm the new size is in stock, then arrange the exchange. The delivery charge for a size exchange is paid by the customer. If the size you want is out of stock, you can choose another item of the same price.
Damaged or wrong item
If your parcel arrives damaged, defective, or with the wrong item or size, message us within 7 days of delivery with your order number and a photo. We replace it at no cost to you, including delivery. If a replacement is not available, we refund the full amount you paid.
Refunds and returns
Refunds are given only when an item arrives damaged, defective or wrong and cannot be replaced, or when a prepaid order is cancelled. We do not refund a change of mind; a size exchange is available instead. Approved refunds are sent by bank transfer, JazzCash or Easypaisa, or back to the original payment method for online payments, within 7 working days of the item reaching us or of the cancellation of a prepaid order. Items that are worn, washed, altered or damaged after delivery, or returned without their tags, cannot be exchanged or refunded. Please message us before sending anything back.
Common questions
Does RAAH deliver across Pakistan?
Yes, RAAH delivers nationwide across Pakistan. Delivery charges are shown at checkout, and timelines are confirmed on your order confirmation.
How long does delivery take?
Orders are usually dispatched within 1–2 working days of confirmation. Delivery takes about 3–5 working days in Karachi, Lahore and Islamabad and 5–7 working days elsewhere in Pakistan. Any delivery charge is shown at checkout before you place the order.
Do you offer Cash on Delivery?
No. All orders are paid in advance by bank transfer to Meezan Bank or by JazzCash. The account details are shown at checkout; enter the transaction ID and upload the payment screenshot at checkout, and we dispatch once the payment is verified.
How do I pay?
At checkout, send the full amount to our Meezan Bank account or JazzCash number shown there, then enter the transaction ID and upload the payment screenshot. Your order is confirmed by email once we verify the payment.
Can I exchange a RAAH product for another size?
Yes. Message RAAH support within 7 days of delivery with your order number. The item must be unworn, unwashed and in its original packaging with tags attached. Exchanges depend on stock, and the delivery charge for a size exchange is paid by the customer.
Do you give refunds?
Refunds are given when an item arrives damaged, defective or wrong and we cannot replace it, or when a prepaid order is cancelled. Refunds are not given for a change of mind; use a size exchange instead.
How can I get help with a delivery or return?
Customers can contact RAAH through WhatsApp, phone, email, or the contact page for delivery, return, exchange, or pickup coordination.